Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. It. Cardholder-Activated Terminal (CAT) 3 Device. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. 4518. So don’t spend another second worrying about chargebacks. 4807 – Warning Bulletin File. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. Chargeback Guide 4 May 2021 TB Contents Contents Summary of Changes, 4 May 2021. The acquirer receives the supporting documents and sends them to the card network. (11) Authorisation:Steps to Prevention. Top chargeback reason codes: Visa Allocation reason code. 08. MasterCard time limits vary depending on the applicable reason code. What to Include in Your eCommerce Return PolicyEach transaction or deal has a unique receipt no. While chargebacks happen for a variety of reasons , the most common reason is that a customer no longer wants the service or product sold to them. Example. If the order was genuinely not as described, then the cardholder has a case. ©A reference for dispute reason codes, divided by dispute event category. M10 Vehicle Rental – Capital Damages. Mastercard has retired this reason code, but it was used when the cardholder claimed they never received a refund or credit the merchant promised them. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. There are multiple situations in which this can occur. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. Availability. The terms may be different, but the process remains fairly unchanged. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Mastercard Reason codes fall under four categories. the date the goods were returned. The problem is, chargeback reason codes are often misleading. In that way, winning one dispute may help prevent the next chargeback to come after it. Across open networks and include account numbers sent over email, instant messaging, text, or chat. Credit card fraud is a big problem for eCommerce merchants, leading to many true. 4807 – Warning Bulletin File. Visa Reason Code 13. 4853 – Cardholder Dispute – Credit Posted as a Purchase. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. 3 Fraud – Card-Present Environment. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Check the chargeback reason code. The good news is that most of these invalid claims are disputable by the merchant. Step 1: The cardholder disputes a charge. . For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)Merchant Fraud Journal in Boydton, VA Expand search. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. So how does a merchant know what is specifically to blame for the chargeback? When applicable, an additional message will be provided along with the reason code. Mastercard Chargeback Code Description; 4802: Requested/Required Information Illegible or Missing: 4807: Warning Bulletin File: 4808: Requested/Required Authorization Not Obtained:. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. 675 Proper Use for New Presentments 676 Intra European Message Reason Code 4855 from BIO 101 at Collège April-Fortier 1. 2. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. . These time limits are established to ensure prompt resolution of disputes and prevent unnecessary delays. English Deutsch Français Español Português Italiano Român Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Türkçe Suomi Latvian Lithuanian česk. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. MasterCard Reason Code 4870 is a significant concern for merchants who accept credit card payments. Reason code 4860 - Credit Not Processed; Reason code 4863 - Cardholder Does Not Recognize- Potential Fraud; Reason code 4801 - Requested Transaction Data Not. Specify the default reason code that you want the system to assign when you enter a chargeback amount. For example, MasterCard classifies credit not processed as Reason Code 4860, while Visa has it as Reason Code 85. It is important to note that these are the general time limits. Spot these types of chargebacks using. Pages 100+ Total views 100+ Collège April-Fortier. Cause. R03 Insufficient Reply. All 1. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionablePlease note that the most common Chargeback reason code for Allocation disputes is 10. The way you manage chargebacks depends on your account setup. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. 4853 – Cardholder Dispute – Goods or Services Not Provided. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. Issuers are currently allowed to use reason code 4860, however, this code will soon be eliminate. About Careers Contact. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. Jobs People LearningView the entire list or search for any chargeback reason code. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. 11, 16 November 2015, Elimination. These may impact the dispute time limits. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. Updated: Valid values updated. Say Goodbye to Chargeback Fraud with Our Ultimate Prevention Guide. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. But in reality, chargeback reason codes aren’t always as insightful as they appear to be. You'll need to provide them with some essential information, such as the date of the transaction, the merchant, the amount of the transaction, and the amount that you dispute. MasterCard time limits vary depending on the applicable reason code. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. It will be incorporated into code 4853. . 6. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the issuer received the letter)A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Replace 48XX with the valid chargeback message reason code. EMV has been a mostly global standard since 2004. There are two common causes of code 10. Here’s how reason codes make it easy for you to check the status of your disputes or chargebacks: Mastercard Chargeback Reason Codes Demystified. MasterCard and. ”. . Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. . Chargeback Guide June 2020 - Free ebook download as PDF File (. . The issuing bank will then pass on the chargeback to the merchant. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. 4808. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. Mastercard Reason codes fall under four categories. Supporting Documents. 36 6. 26% - the number of chargebacks that result from undelivered orders. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRApril 18, 2020. A chargeback is a transaction that is disputed by a cardholder or issuer. Reason Code 53 re-presentments must be processed within 45 calendar days from the. Credit Posted as a Purchase chargebacks, for example, at one point fell under legacy reason code 4860. 28 April 2016 Updated: 10 May 2016. Unlike other. The chargeback can be for the total transaction amount or a lesser amount. Chargeback Guide June 2020 - Free ebook download as PDF File (. Let us now get information about the basic explanation about MasterCard Chargeback Reason Codes. 4853 Cardholder Dispute. But cardholders and merchants have different time limits. Text of Chargeback Guide. Doc Preview. 4854 Cardholder Dispute—Not Elsewhere Classified (U. Fraud. Also, remember that the time frame for your response includes any processing required by the acquirer. Why did I receive this chargeback? Mastercard is in the process of updating chargeback management regulations. Although the stipulations on those set of reason codes are similar, sometimes, the information an issuer received from a consumer gets altered as it travels. Type. 4512: Duplicate Processing:Arbitration Chargeback/1442 Message - MasterCard. If the chargeback is in the customer’s favor, the bank reverses the transaction and debits the business’s acquiring bank instead of crediting itMastercard Collaboration will be a step in the right direction. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The time limit for issuers to instigate a first chargeback are calculated based off the Central Site Business Date (the processing date of the first presentment) and are usually 60, 90, or 120 days in duration. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. 4863: Cardholder does not recognize - potential fraud. The list of steps below illustrate how to initiate a First National Bank (FNB) chargeback. The chargeback timeline can be based on one of three start dates. Unauthorized returns (R05, R07, R10, R29, R51): 0. Authorization. September 2011: 5. GraphQL Docs & Tools. 4807 – Warning Bulletin File. So how does a merchant know which particular aspect of a transaction is to blame for the chargeback? When applicable, an additional message. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. . ’Chargeback reason codes are one piece of evidence you can use to make your case. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. Authorization. Doc Preview. For best results, your chargeback win rate should be as close to 100% as possible. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. Chargeback Reason Code 4860 is applied when issuing bank gets a notice from the card owner that the merchandise was returned, but merchant hasn’t refunded, or the credit hasn’t appeared on the bank statement. txt) or read book online for free. The transaction was recurring and the cardholder failed to meet the cancellation terms of the. 30 days. Chargeback Reason Codes. 4860: Credit not processed : 4862: Counterfeit Transaction - Magnetic stripe POS fraud :If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Chargebacks can be a costly part of accepting card payments and entail administrative. ”. . There will be no chargeback by proactively resolving the dispute directly with the customer before the. Chargeback Guide - Free ebook download as PDF File (. For this reason, you must document all debit and credit card transactions and adhere to the strict rules set by the card networks. By entering your email, you agree to receive marketing emails from Shopify. Each chargeback is disputed by a specific reason code. Reason Codes Category 4: Processing Errors. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Don't acknowledge the delivery of a return if it's not according to the return policy. FR4 Immediate Chargeback Program. 4860: Credit Not Processed: 4862: Counterfeit Transaction Magnetic Stripe POS Fraud: 4863: Cardholder Does Not Recognize - Potential Fraud (US Only) 4870:. Thus, the easiest way to prevent chargeback reason code 75 from being. [noun]/* kə • stə • mər • di • spyo͞ot/. 10. All chargebacks start with a customer making a purchase in person, in an app, or online. How to Prevent Visa Chargeback Reason code 53 - Visa Chargeback Reason code 53 is based on claims from card owners that the merchandise was defective, or not same as on the online store. 1: EMV Liability Shift: 10. 7. See Reason Codes for more. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. 02/10/16 Added Debit Chargeback Reason Codes. The Merchant Reviews the Partial Chargeback Claim. Encrypt transmission of cardholder data. Pre-arbitration gives the acquirer and issuer another chance. . txt) or read book online for free. Only applicable to reason codes of 4853 and 4860. Valid Values/Format: 22 - First Chargeback Handling Fee. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Click on “report a problem” and select the transaction in question. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. 4860: Credit Not Processed: 4862: Counterfeit Transaction Magnetic Stripe POS Fraud: 4863: Cardholder Does Not Recognize—Potential Fraud: 4870: Chip Liability. What is a chargeback? A chargeback is a transaction which is formally disputed by the cardholder or the cardholder’s issuing bank. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. These mandates often involve changes to the transaction process, the addition or removal of certain chargeback reason codes, or changes to the various phases and deadlines involved in the chargeback process. message. and the last 4 digits of the card number. It usually occurs when the merchant doesn’t issue a credit, or issued but hasn’t deposited on time. A reason code or a chargeback reason code is a string of symbols (numbers and letters). 45 days. 0. Chargebacks Maestro POS Transactions Message Reason Codes for Interregional. The own way to specify the reason for a cardholder disputed that credit was chargeback. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Acquirer Reference Data (ARD) Does Not Match or is Invalid. pdf), Text File (. When card holders discover a criminal accessed their credit card data and used it to make fraudulent purchases, the customer may file a chargeback to recoup their funds. Now, this reason, along with numerous others, are all bundled together under reason code 4853 disputes. What is a chargeback. You can do so easily with reason codes. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. If a dispute has a strong enough basis to warrant a chargeback, Discover will send a chargeback notice to the merchant along with the reason code for the chargeback. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. Credit card fraud is a big problem for eCommerce merchants, leading to many true. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. Knowing these codes can help you dispute chargebacks more effectively. Post Views: 841. Mastercard Chargeback Reason Code 70: Chip Liability Shift. For first chargebacks, Mastercard currently only has 9 reason codes in use,. Once you receive this notification, you have 11 days to submit a response. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. Not as Described or Defective Merchandise 83 4837 F29 UA02 30 4855 C08 RG 41 4841 C28 AP 85 85 4860 4860 C02 C02 RN2 RN2 75 4863. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Reason Code 12. Prior to to, Mastercard’s list of reason colored was long, convoluted, and confusing; currently there been fewer than ten different reason codes relevancy to majority merchants. . the date the service was canceled, or. Understanding these codes is essential because they'll guide your response strategy. Then they will file the dispute under the appropriate reason code. A chargeback is a transaction that is disputed by a cardholder or issuer. Process cancellations or refund requests in good time. This reason code is accompanied by a fraudulent reason code (UA). Credit card chargebacks occur when a customer has a chargeback dispute and decides to question a charge on their credit card statement with their Credit Card Company or issuing bank. The first is true fraud, where someone used stolen credit card or account information to make a purchase. Reason codes are very crucial to assist. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. . Although the stipulations on those set of reason codes are similar, sometimes, the. Code. Chargeback. com. 2021. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. 2. Reason code 4860 - Credit Not Processed Please provide the following: Provide a statement that you did not agree to credit cardholder, have not received merchandise back or a cancellation of services request, or that the cancellation policy was disclosed to the cardholder at point of interaction (provide policy), or proof that a credit was. Issuer Review; Allocation. Collect Compelling Evidence. None. For example, Mastercard has a code which indicates a ‘consumer dispute. A new 4 byte reason code will be used moving forward. For educational purposes, here is an overview of the general chargeback process with most major processors: Step 1: A purchase occurs – All chargebacks start with a customer making a purchase, either in-person, in-app or online. But with the alerts system, you can proactively take care of the customer dispute. Either the chargeback must be processed within 120 calendar days of: the date on the credit documentation, or. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. 2022 Visa Chargeback Reason Codes. Discover: Reason Code 4755 Non-receipt of goods or services. A chargeback happens when a customer requests for a transaction to be reversed. Expert Help. 4 Other Fraud Card Absent. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. Terms and conditions. The issuing bank’s next step is contact the. An issuer may continue to use reason code 4841, 4855, 4859, and 4860, however, 4841,4855, 4859, and 4860 will eventually be eliminated as. These chargebacks occur to resolve chargeback-related disputes between network members. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Visa Chargeback Reason Codes. Merchants who believe they have received an invalid chargeback under reason code 13. . Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The issuer must let at least 15 calendar days pass before initiating a dispute unless the. The sales receipt and/or date and amount of the authorization if other than the transaction date. And, Reason Code 85: Credit Not Processed; And for the MasterCard users, the reason codes are: Reason Code 4841: Cancelled Recurring Transaction; Reason. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 1. Without this, the test dispute won't be created. 4860. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Credit not received. Others require banks to wait for a certain period before they can issue a chargeback. ) A no-nonsense summary of evidence that proves transaction is legit. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. 4859. Dispute Category. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the issuer received the letter)Chargeback Reason Code. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 4860 Credit not processed. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. BIO. Managing Reason Code 41 chargebacks. There are two common causes of code 10. There are several reasons why many merchants turn a blind eye to suspected return fraud. Chargeback reason codes. 04/04/16 Added American Express Chargeback and Retrieval Reason Codes. MASTERCARD CHARGEBACK REASON CODE 4860 De*****ion Media Required Credit Not Processed Issuer received a letter of complaint from a cardholder stating that a card acceptor has not posted a credit to his or her account or that the card acceptor posted a credit and reduced the amount of the credit due without proper. 4862: Counterfeit transaction - magnetic stripe POS fraud. Incorporated the changes announced in “AN Chargeback Reason Codes > Chip Liability Shift > 2044—Revised Standards—ATM Chip Liability Issuer Chargeback > Chip Liability Shift Program Shift” that included expanding the domestic and for Domestic and Intraregional. MasterCard: Reason Code 4859 Services not rendered. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. There are dozens of reasons why cardholders and issuers dispute transactions. Each chargeback is disputed by a specific reason code. pdf. “American. MasterCard uses the four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors (which MasterCard refers to as Point-of-Interaction Errors). 1. Technical. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 1. 675 Proper Use for New Presentments 676 Intra European Message Reason Code 4855. 4841 Canceled Recurring or Digital Goods Transactions. American Express . UA01 Fraud – Card Present Transaction. 1: EMV Liability Shift Counterfeit Fraud: 10. 6: Credit not processed: Mastercard: 4853: Cardholder Dispute: Credit not processed: Mastercard: 4860: Credit not processed. Chargeback guide 4 may 2021 620 proper use for. A reason code is how banks categorize the reason for a chargeback. A dispute often has a reason code associated with it. “Visa has 28 different reason codes. 4807 – Warning Bulletin File. What is a chargeback time limit? The chargeback response. 10. Values are: Blank: Use the draft G/L date. The assigned chargeback reason code outlines why a customer submitted the dispute. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. Discover uses unique codes to explain those reasons to merchants. Chargeback Reason Codes; Chargeback Reason Codes. 6? Chargeback reason code 13. One of. Not only do you need to know how long the timeline is, but you also need to know when the clock. Chargebacks may happen for a variety of reasons: the most common are returns of goods, cancelled services, quality disputes or processing errors, and fraud. Visa chargeback reason codes. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. The Complete Chargeback Reason Codes List. 2. 541 Interregional Message Reason Code 4860-Credit Not Received. 4860 Credit not processed; 4862 Counterfeit Transaction - Magnetic stripe POS fraud; 4863 Cardholder does not. Supporting Documents. In 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. Mastercard Chargeback Reason Code 71: Disputed Amount. You’ll want to carefully review all chargeback reason codes so you are familiar with the very detailed regulations. Every chargeback is filed with a reason code that identifies the given reason for the dispute. 4860 — Credit Not Processed The cardholder expected a credit from the merchant that was never received. When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. Other Ineligible Transactions Under Reason Code 62, Condition 2 . 5%. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks.